Effective Date: 14/09/2025

ABN: 91908113892

This Privacy Policy explains how Second Shift Mechanical (“we”, “us”, or “our”) collects, uses, and protects information when you use our website or services.

Information We Collect

Information You Provide:

• Name and contact details (phone, email, address)
• Vehicle information (make, model, registration)
• Service history and records
• Payment information (processed securely through third parties)

Information Automatically Collected:

• IP address and browser information
• Pages visited and time spent on site
• Device type and operating system
• Location data (general area for service provision)

How We Use Information

We use collected information to:

• Provide mobile mechanic services
• Schedule appointments and send reminders
• Process payments and maintain service records
• Communicate about your vehicle’s service needs
• Improve our services and website
• Comply with legal obligations

Google Analytics

Our website uses Google Analytics to understand website usage and improve user experience. Google Analytics collects:

• Pages visited and interaction data
• General geographic location (city level)
• Device and browser information

This data is anonymized and aggregated. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Information Sharing

We do not sell or rent your personal information. We may share information with:

• Parts suppliers (to order specific parts)
• Payment processors (to process transactions)
• Professional advisors (accountants, lawyers when required)
• Government authorities (when legally required)

Data Security

We implement reasonable security measures to protect your information, including:

• Secure storage of physical records
• Password-protected digital systems
• Limited access to personal information
• Regular security reviews

However, no method of transmission over the internet is 100% secure.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications

Data Retention

We retain:

• Service records: 7 years (for warranty and tax purposes)
• Customer contact information: While you remain an active customer plus 3 years
• Website analytics data: 26 months

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

Contact Information

For privacy-related questions or to exercise your rights:

Second Shift Mechanical Email: info@secondshiftmechanical.com.au Phone: 0467 602 283 Mail: PO Box 1020, Park Ridge, QLD 4125

Complaints

If you’re unsatisfied with our privacy practices, you may complain to:

Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992 Website: www.oaic.gov.au